- Confirmation will be received at time of booking
- The duration of transfers are approximate, the exact duration will depend on the time of day and traffic conditions
- Each traveler is allowed a maximum of 1 bag per person. Oversized or excessive luggage (e.g. surfboards, golf clubs or bikes) may have certain restrictions, please inquire with the operator prior to travel to confirm if your excess luggage is acceptable
- You can present either a paper or an electronic voucher for this activity.
Delays or diverted arrivals
In case of flight or train delays or if your arrival is diverted to a different airport or station, the customer must inform Discover Italy as soon as possible in order to check the possibility to wait or reschedule the service without extra costs.
If Discover Italy is not available to wait or reschedule due to operational reasons and/or no timely communication is received, the service may be considered a no-show, and no refund will be due.
General information
According to Italian law, it is strictly forbidden to place luggage inside the passenger compartment. In case of extra or oversized baggage that does not fit in the trunk, the driver may refuse the service for safety reasons and no refund will be due.
Any additional costs incurred due to extra baggage (for example upgrading to a larger vehicle, arranging a second vehicle or storage) will be borne by the passengers and must be paid on the spot.
In the event of malfunction, technical failure or damage, the assigned vehicle may be replaced with another of the same or higher category/quality level.
Important – Transfer options and routes
Many of our transfer services offer different route options (for example: Florence city center, nearby areas, long-distance destinations in Tuscany) in order to let you book the solution that best matches your travel needs.
Please carefully check the options and notes provided in the product description before completing your booking, to make sure you select and pay for the correct route and vehicle type
for your journey.
Contact details and meet & greet
To ensure smooth meet & greet operations, we strongly recommend that at least one passenger provides a mobile phone number that is active and reachable in Italy (ideally the same number entered at the time of booking).
We also highly recommend downloading and using the WhatsApp messaging app, which allows our ground staff and drivers to contact you quickly in case of any changes, delays or difficulties in locating each other.
Discover Italy cannot be held responsible if passengers are unable to meet our staff or driver at the agreed meeting point due to being unreachable or not answering calls/messages.
Frequently Asked Questions (Transfer FAQ standard)
– Is this a round-trip transfer?
No. Each booking is for a one-way transfer only
on the date you select.
– If it’s a one-way transfer, why am I asked to provide both arrival and departure details?
Our system is used for different types of transfers (arrivals and departures), and we are not able to predict which option you will choose. For this reason, the form may ask for more details than strictly necessary.
Feel free to provide only the information that is relevant
for your transfer (for example, your arrival flight or train number). Where a field is not applicable, you can simply enter “N/A”.
– If I need a round-trip transfer, what should I do?
You can easily book a round-trip by making two separate bookings, one for each travel date (outbound and return).
– What time will I be picked up from my hotel?
The time you select during the booking process will be considered as your requested pick-up time.
If you are not sure which time to choose (for example in relation to your flight or train departure from Florence), you can contact us before booking
and we will be happy to assist you in choosing the most suitable pick-up time.
– I selected a pick-up time later than my flight/train arrival time. Is that OK?
No. Our ground staff monitors your scheduled arrival time in real time
and your driver will meet you based on the original arrival time
of your flight or train.
Remember that you already have complimentary waiting time included in the price:
- up to 60 minutes
for airport arrivals
- up to 15 minutes
for train station arrivals
This is usually more than enough in Italy for passport control and luggage collection, so please always select the time slot closest to your actual scheduled arrival time, not later.
